The operations and procedures manual is the heart of a franchised business and compliance with it will ensure happy customers and successful franchisees – yet many franchisees ignore the manual. Why?

A well thought-out and planned operations manual is where it begins. If you don’t consider all areas of the business and include at least 80 to 90% of what a franchisee needs to know to run the business, your franchisees will very quickly feel that the document is not reflective of the business and certainly doesn’t address their most immediate and pressing needs.  The WSI provide prospective consultants with an opportunity to join them as a White Collar Franchise” and to have the privilege to use and apply their proven blueprint in the communities around them.